I just spent the past hour on the phone with a "Public Defender" of the Geek Squad company trying to get a full refund of the $170 I paid to have them help my fix my PC problems over phone. They ran several generic diagnostic programs they downloaded off the internet onto my computer. I ...
A few years ago, I had a lady from Geek Squad help me restore a computer I had back to factory original condition. We did this over the phone. It cost me $79.99, but it was worth it at the time to fix it. Flash forward to this month. My new Dell was giving me some problems and the warranty was up, ...
Want to warn all to stay clear of geek squad. Desptie thier "cute" commercials with the black and white vw these guys know nothing. I had an older compter and installed a game and it crashed. When i booted it i got the "dell" screen and then notning. The os would not boot so i ...
Last year I purchased a computer for my daughter from Best Buy with service support from Geek Squad. The sale person told me that I am better off with Geek Squad support because Geek Squad would fix everything; unlike the Gateway support. The first time I called for support the phone agent could ...
I am really looking for someone to help and assist in a situation I have with my current computer and continual issue I am experiencing. The ongoing issues with my computer should not be accepted and As a supposedly valued customer I should have a replacement of my current system. I purchased a ...
After reading the other complaints (which i should have read before i paid for geek squad service), i am amazed that their customer service is so horrible. My computer was taking forever to start up & shut down and the first person who came here appeared to have helped me. Then i went to put my ...