My computer has a virus, it can be removed, but I just do not have the time, to do so, I take in my desktop to Best Buy, that has wedding pictures, children's pictures thru 2008 income tax returns, personal documents, business documents, etc... I ask for malware removal and back up, I was told I ...
They took my computer and made it worse and then told me hey it's not our problem you didn't back up your data. WTF, there was no reason for them to format my computer. All I asked them to do was install a new video card for me and now I lost all my music and pictures and all my programs. They ...
I just spent the past hour on the phone with a "Public Defender" of the Geek Squad company trying to get a full refund of the $170 I paid to have them help my fix my PC problems over phone. They ran several generic diagnostic programs they downloaded off the internet onto my computer. I ...
A few years ago, I had a lady from Geek Squad help me restore a computer I had back to factory original condition. We did this over the phone. It cost me $79.99, but it was worth it at the time to fix it. Flash forward to this month. My new Dell was giving me some problems and the warranty was up, ...
Want to warn all to stay clear of Geek Squad. Despite their "cute" commercials with the black and white vw these guys know nothing. I had an older computer and installed a game and it crashed. When I booted it I got the "dell" screen and then nothing. The os would not boot so I ...
Last year I purchased a computer for my daughter from Best Buy with service support from Geek Squad. The sale person told me that I am better off with Geek Squad support because Geek Squad would fix everything; unlike the Gateway support. The first time I called for support the phone agent could ...