I purchased an HP notebook from Best Buy (BB) in 2007. I was talked in to purchasing a 3 year protection plan, probably in large part because I had just had to replace a damaged PDA. Anyway, for $300 I was assured that practically anything would be covered, and that the best part was that all I had ...
I attempted to take my laptop out of sleep mode at the beginning of May (approximately May 8th). As it began to load back up, my screen all of a sudden went black. I attempted to restart the computer Windows Vista would not load in anything but safe mode and DOS would load without any problems. I ...
Okay, I am trying to figure out why companies claim they have a 30 guarantee, when they don't stand behind it? When I called Geek Squad at the beginning of February to fix my laptop, I had two options, I could either go to Best Buy, which would take weeks to get an answer, or pay the $229.99 fee to ...
I purchased two laptops in early April, having just had my home PC fail. During the purchase I was sold a standard service contract with the sales pitch being that I would get fixed anything that went wrong for two years. I took the machine home, and it partially worked for about a week. Then blue ...
Instructions here are; tell the company how they can help you. How about try honesty??? How about a phone line where you can actually get through to a human being? I had Geek Squad come to my house when my notebook computer crashed. The woman on the phone told me "we can absolutely get your ...
In October I purchased a brand new Mac Book Expert from Bestbuy. Due to the atmosphere that my pc could be subjected to, I purchased a long guarantee including accidental insurance. The agreement mentioned when my pc required fix, I should return it to Bestbuy (not Apple) such that it might be ...