They repaired my laptop under warranty, but didnt return my power cord. What was bad is how they handled it. They say they couldn't replace the cord right away, which was not true - they could have given me a universal one on the spot. They said they would do an escalation to get it from the ...
I sent my HP laptop to Best Buys GeekSquad to have my cooling fan repaired which was under warranty. When I got it back, there were scuffs on the corners. They also informed me that my WIFI drivers do not install, however the day i brought my laptop in, I had been using the WIFI everyday for close ...
I took my computer into Geek Squad hoping they could fix my network & connection issues. Well, they wouldn't even listen to me. I had to write down in detail my problem, and the 'geek' would read it when he was assigned. I couldn't believe it. I'm paying you $80 right off the bat just to look ...
Geek Squad put me on hold for 53 minutes and 14 seconds, on the eveninng of 13 October. I called the geek squad to see if I needed an appointment to bring my lap top. The gentlemen whom I talk to put me on hold. After 44 minutes and 5 seconds of waiting. I call geek squad on my cell phone, I was ...
I came across this thread while looking for someplace to rant about my terrible experience with Geek Squad. This guy was trying to get us to pay him $100 for basically coming to the house and saying there was nothing wrong with our oven, even though there was CLEARLY something wrong with it. Well, ...
I have purchased a laptop with an extended warranty. The computer required service and was sent in through the Lafayette Best Buy Geek Squad with a projected return date of 9/15/08. I have checked in regularly by phone and in person and told by representatives that you are sorry, but it has not ...