Arranged to be off work today to have TV maintained as specified in my service contract. Had to be home for 4-hour window. Geek Squad blew me off. Subsequent call to Geek Squad produced no semblence of customer service in correcting their error. I paid good money for my maintenance plan. The Geek ...
Had an appointment to have the Geek Squad come out and fix our computer system. They never showed up. When questioned they said they'd made phone calls but those calls were NEVER truly made. Then when called again they kept me on hold for 25 mins!!! 25 lousy, rotten minutes just to hear them spout ...
I took my broken computer to the geek squad, (I bought a $400 insurance along with my computer from geek squad). They told me that my hard drive crashed and that he would take 3 weeks to repair it. Fine a little long but I guess it gives you an insantive not to destroy your computer. After 2 weeks ...
I purchased an HP notebook from Best Buy (BB) in 2007. I was talked in to purchasing a 3 year protection plan, probably in large part because I had just had to replace a damaged PDA. Anyway, for $300 I was assured that practically anything would be covered, and that the best part was that all I had ...
I attempted to take my laptop out of sleep mode at the beginning of May (approximately May 8th). As it began to load back up, my screen all of a sudden went black. I attempted to restart the computer Windows Vista would not load in anything but safe mode and DOS would load without any problems. I ...
Okay, I am trying to figure out why companies claim they have a 30 guarantee, when they don't stand behind it? When I called Geek Squad at the beginning of February to fix my laptop, I had two options, I could either go to Best Buy, which would take weeks to get an answer, or pay the $229.99 fee to ...