My overall experience was exceptional. However, I feel the subject of insuring my belongings was skimmed over so fast that I didn't realize it was being added to my monthly bill. I accept responsibility for approving the insurance, but at the time of going over the rental agreement, my mind was ...
Upon moving in I received the internet pricing for my unit. I wasn't sure that I needed such a large unit but was assured that I could always change to a smaller unit later and get the internet pricing. Tony explained that this isn't possible and whoever told me that gave me the wrong information. ...
I went in to the Milton St location in Dedham, MA today where I've had a 10x10 storage unit since Nov and was giving it up 16 days before my lease was to end. When I inquired about a possible rebate for a half month's rent which was already paid, the clerk wasn't sure how to answer that, but the ...
I think that someone should investigate. Fee jumped up just 5-6 months after renting storage space and has since been jumping up every few months! There isn't any electricity or heat in the storage unit and taxes don't go up every 6-8 months! ...
Extra Space Storage has great starter fees but increases its fees every nine months. My first increase was around 41%, next it was 18% followed in nine months by 15%. I am not sure when it would end so I cancelled my unit and moved out. The manager admitted that most people just accept the rate ...
I actually had the unfortunate opportunity to work for this mega-corporation and it was the worst experience of my life. This company thinks nothing of their customers or their employees, only their profit margin and satisfying their investors. They raise rent rates every 6 months and if you don't ...