This has been one of the worst experiences that I have had with a storage unit. I called to get a rate and reserve a unit for my furniture. The customer service rep asked me a lot of questions before giving me a rate and the unit size I needed. She told me that I needed a 10x10 at a rate of $48. ...
Got a unit at the Everett, MA store on 10/09. Went to pay my monthly fee on-line for the Month of March and saw my rate had increased 10%! Went straight to the office and the manager told me they do a "revision" every 5 Months on the market and adjust the rate based on it. Ridiculous! ...
A relaxed nice team who's not thinking about offering exceptional support. 1. While obtained estimate over telephone, no reference to extra insurance costs. 2. Free utilization of truck required months to guide ahead of time & after I went to area to get reserved vehicle, it had been broken and ...
I am paying $70 a month more than the tenant next to me in the same sized unit. You claim to be dedicated to maximum customer satisfaction. Is this any way to insure that? And NO I DONT want to hear the spiel about how my neighbor got an internet special. Where I live its called discriminatory ...
Shifting out-of my device I completed the small "re-locate notice" card and place my move-out day as 2/18. Our statement was due about the 14th. My fiance moved us out in early stages the 13th, did the walk-through using the supervisor and ensured the system was vacant, returned in to the ...
I have had Extra space storage for more than two years. I haven't had not one complaint since I decided to place my unused items from my house there. My only wish is that from time to time they should run a deal for continued customers. Either way I am very happy with my storage unit and how I have ...