Complaint / Review
Extra Space Storage
Fees Raised Every Nine Months, First by 41%

Extra Space Storage has great starter fees but increases its fees every nine months. My first increase was around 41%, next it was 18% followed in nine months by 15%. I am not sure when it would end so I cancelled my unit and moved out. The manager admitted that most people just accept the rate increases - moving out is a burden. I have other options so for me the cost could not be justified. I am sure their business model works well for them, but it seem a bit underhanded. My suggestion would be to use them for short term rental only.