I called in to cancel our DirecTV service in March. The account rep told me I should place the account on suspension instead of cancelling it, and she told me that I would have to call in to start the service up again if I desired. We have never called in to start service up again and, in fact, ...
Last spring I ordered DirecTV's "MLS Direct Kick" so my husband and son could watch all of the LA Galaxy's matches. This is a combination package done with Qwest, with which I have everything bundled. I ordered the MLS package from DirecTV.com. When we could not get the Galaxy's home ...
I moved from cable to Direct TV in December. Their ad promised a free DVD player, a free 1yr protection plan, some free premium channels for 3 months and an HDDVR receiver. I mailed in all the required paperwork and made many phone calls about the free DVD player. At first they denied that such a ...
I cancelled my DirecTV account 3 weeks into the service because I was led to believe by the sales representative on the phone, at the time of sign-up, that the cancellation fee was a flat fee of $20. When I got my bill, I realized this was not the case. I tried to communicate the problem to the ...
Three days ago a message appeared on our TV saying our HD Directv receiver was searching for the satellite signal. We assumed the weather was to blame, although the day was nice. After 2 days and several attempts to fix it ourselves, we decided to buy the protection plan, which has a monthly fee, ...
I had DirecTV for 5 years. DirecTV was unwilling to work with me on getting my bill down to an affordable level. Nowhere online or on my receiver did it say that after I ordered PPV sports packages I could not get at least a credit for the unwatched portions of those packages. Apparently you are ...