Okay, so not all companies are perfect. In fact, NONE are. DirecTV makes mistakes, that much is true. But honestly, I am sick of hearing "DirecTV stole from me." That is nonsense! You get a copy of the customer agreement when you start up. Read it! It is not DirecTV's responsibility if ...
Here's my DirecTV nightmare. I signed up in February through DirecTech, an MDU (Multi-Dwelling Unit) installer and reseller for DirecTV. Since we live in a condominium complex, we needed to go through the MDU people. DirecTV and Cincinnati Bell work together to combat the cable companies, and they ...
Ellen Filipiak Senior Vice President, Customer Service As a follow-up to my e-mail of 11-29-07, I first of all want to thank you for the prompt response from Shauna (sp?) from your office, via a phone call from her that same day. After a good deal of deliberation, however, I still believe we have a ...
I have two major complaints. My bill was turned over to collections after they told me they would give me another week to pay it. Now I have to pay in full, and I am on disability. The bill that was put in collections includes a sports package that I asked to have removed back in January, as we do ...
Liars, bad equipment, contracts, horrible customer service. What else is there to say? Oh yeah, they are thieves too. A sales rep lied and offered nine months of discounted service. She didn't have the authority to do so, and DirecTV would not honor the original offer. After 20 phone calls and ...
I have been a premium customer of Direct TV for over 4 years. In that time, I have never been late on a bill. Last October I began using their high definition equipment. I began having reception problems that prevented me from watching most satellite programs. Their local maintenance team, Aerosat, ...