I moved from cable to Direct TV in December. Their ad promised a free DVD player, a free 1yr protection plan, some free premium channels for 3 months and an HDDVR receiver. I mailed in all the required paperwork and made many phone calls about the free DVD player. At first they denied that such a program had ever existed. Then somebody said yes, it would arrive in a couple of weeks. I never received the player, but after many more calls I did get a credit.
Now I seem to be getting the same run-around about the 1 year free protection plan. The first person I talked to said there had never been such a program. I am convinced they give you the run-around hoping you will eventually give up. This might be the worst company I have ever dealt with. They lie constantly. I cannot be the only person with this experience with Direct TV. My next contact will be the MN state attorney general's office.
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