I am still fighting with DirecTV over High Def service. We have had DirecTV for 8 years and HD service for 1 1/2 years. Their DVRs are the HR 20 and HR 21, and we have been through 6 receivers. This past week, starting July 8, we have had service out on July 11, July 22, and July 23, and they are ...
I purchased service with DirecTV through BellSouth in November, the BellSouth (AT&T) Triple Play: phone, Internet, and DirecTV for 99.00 per month (yeah right). I had a 1 year obligation. In April (well after my year obligation) I called to pay my bill and told them one of my 3 boxes was not ...
Have you ever investigated DirecTV? I am one of their customers who feels taken advantage of. If you look at the Better Business Bureau of Southern California, they have over 8,000 complaints, and I don't understand how they get an award from JD Power and Associates. Here are the complaints in ...
After being a customer for like 10 years, we can no longer afford their outrageous pricing, since the "deals" are only for "new" customers. (Bad business #1, since old customers usually get benefits, too.) Back in May we upgraded to a new receiver. After never getting a ...
My receiver crashed, and they wanted to charge me for a new one. I said no, let me cancel my service since my contract had expired. The customer retention person told me that she could send me a receiver without charge and with no new agreement. She also said I could bundle with Embarq. When I ...
I've moved and wanted to take my DirecTV disc with me and upgrade to HD at the same time. Big mistake. You can't do both online at the same time, so I made an online upgrade and called in to change my address. I called back twice before the first installation to verify that the address change came ...