Have you ever investigated DirecTV? I am one of their customers who feels taken advantage of. If you look at the Better Business Bureau of Southern California, they have over 8,000 complaints, and I don't understand how they get an award from JD Power and Associates. Here are the complaints in ...
After being a customer for like 10 years, we can no longer afford their outrageous pricing, since the "deals" are only for "new" customers. (Bad business #1, since old customers usually get benefits, too.) Back in May we upgraded to a new receiver. After never getting a ...
My receiver crashed, and they wanted to charge me for a new one. I said no, let me cancel my service since my contract had expired. The customer retention person told me that she could send me a receiver without charge and with no new agreement. She also said I could bundle with Embarq. When I ...
I've moved and wanted to take my DirecTV disc with me and upgrade to HD at the same time. Big mistake. You can't do both online at the same time, so I made an online upgrade and called in to change my address. I called back twice before the first installation to verify that the address change came ...
I signed up with DirecTV in July. In September my bills started charging me for the 90 promotional movie channels that I had. I called to pay my bill, and it was elevated with the cost of the movie channels. I had a 3.99 charge on the bill for an Access magazine. I requested that it not be sent to ...
DirecTV has begun a practice that allows them to go into your checking account or charge your credit card for outstanding balances, cancellation fees, equipment, or even pay-per-view orders, unauthorized charges. This is without your consent or permission, even without a bill. I received my bank ...