I am also another victim of DirecTV. When I ordered DirecTV/DVR I was told of all of the free installation I would be getting, a 30 day free trial period, and a 90 day warranty. I decided that I did not care for DirecTV's features or program guide, and recording programs was the biggest one. If a ...
July 29 I too have experienced the DirecTV bait-and-switch pricing policy. You made a smart move to return your new set-top box. I am one year past where you are and you are correct; DirecTV uses bait-and-switch pricing practices. I had received the NFL package (only) for over a decade on the ...
I ordered DirecTV on a Wednesday and was given Saturday as the installation day. That seemed very fast, so I told them plainly not to promise me a visit and make me waste my day, and not to say anything they could not deliver. Nobody came, and nobody phoned either. The window was 12 to 4, and only ...
July 25 Letter sent to DIRECTV To Whom It May Concern: DIRECTV issues since the beginning of mid May. I spoke to DIRECTV because my HD 20 box located in my family room started locking up; the only way to start it was to reset it. After numerous calls, and hours of resetting the box and moving ...
In March I ordered DirecTV through AT&T in a bundle. The agreed price was $29.99, and starting with the first bill the company charged above $50.00, not once but several times. I sent them a letter stating that this is not what was agreed in the order, and they promised a monthly charge of ...
DirecTV is a business that does not live up to its word. Their business practices, from dealing with their customers to shady installation forms tricking you into a contract, are completely unacceptable. I purchased the DirecTV service with the understanding that I had a trial period to decide if I ...