I was in the middle of a cross-country move, so I suspended my DirecTV service for six months until I could purchase a new residence. This is where my story begins. 1. I called DirecTV to extend my suspension for one more month (construction delays), and they said they could not do so because I had ...
My roommate, who was in charge of paying the Qwest DirecTV and high-speed internet bill, paid a bill late. Qwest made a mistake and canceled the account. My roommate called customer service and resolved the error with the internet, and we got it working. However, DirecTV sent boxes for the ...
Wow, what can one say? Deceptive is the word, to me. They say Direct TV receivers are free for up to four rooms. That is true only to a point: only the first is free, as they are leased receivers. Otherwise it is $4.95 per month for all of those extra receivers. If all four are not used for ...
In January of this year I leased an HD receiver from DirecTV and was promised 12 months of HD access at no charge, a service that normally costs 9.99 a month. I pay my bill online and get no paper statement. Today I looked at my online statement and found that I had not received a single credit for ...
I am also another victim of DirecTV. When I ordered DirecTV/DVR I was told of all of the free installation I would be getting, a 30 day free trial period, and a 90 day warranty. I decided that I did not care for DirecTV's features or program guide, and recording programs was the biggest one. If a ...
July 29 I too have experienced the DirecTV bait-and-switch pricing policy. You made a smart move to return your new set-top box. I am one year past where you are and you are correct; DirecTV uses bait-and-switch pricing practices. I had received the NFL package (only) for over a decade on the ...