We called to obtain information on cancelling our service with them, as we are still under contract. They told us the cancellation fee was going to be $320. They would send us the boxes for the receivers. When we asked when the dish would be removed, they said it stays here. Yet the commitment ...
We purchased Direct TV from their online website on 7/6/08 and paid by credit card. We received a letter from Direct TV dated 7/6/08 confirming our order and also assigning an installation date and time of 7/15/08 between 1:00 AM and 4:00 PM. We also received an e-mail confirmation on July 12 ...
I recently received my bill and am being charged an early cancellation fee of $137.00, which somehow works its way down to now $111.30. I am not sure how the total changes, but either way it is wrong. I refuse to pay it. I will pay up to the full monthly price of the package, $68, but no more! When ...
I hate Direct TV. They started off by poorly installing their equipment. Shortly afterwards, I started to get charged for HD for two months. I have had many phone calls, and either they do not care or they just do not get it. They gave me a bad receiver, so they went to the truck and pulled out two ...
The so-called technician that showed up didn't have a long enough cable. So I had to go to Best Buy and buy the cable. Then, upon my return, he informed me it's a "custom" installation and that he cannot do it today. My flat screen TV is now sitting on the couch and I have no TV. It takes ...
I tried to switch from Comcast cable to Direct TV, but they wouldn't accept my business because my first name is only an initial. Here is what their customer service rep wrote in response to my complaint about this policy: Thank you for writing us. When ordering your DIRECTV service it is requested ...