I purchased service with direct tv through Bellsouth in November. The Bellsouth (AT&T) Triple Play. Phone Internet and Direct TV for 99.00 per month (yeah right). I had a 1 yr obligation.in April (well after my year obligation) I had called to pay my bill and told them one of my 3 boxes were not working. He said fine I will send you another with a box to send the non working one back. Never once did this person say that by sending me a replacement box that it would start a 18 month new commitment from that date. Well in May I called to pay my bill and the person was rude and I had forgotten to send the broken box back and I paid my bill but they said I had to pay for the box before they would cut my service back on. I told them the box would be in the mail in the morning to please cut my service back on He rudely said NO. I told him to send enough boxes for me to send them all back. Well I am a Busy Person so 1 month later (I had sent the broken box back by this time) I look on my account with them expecting to see a 0.00 Balance and I see a 365.00 early cancellation fee. I called and raised heck-found out that they still had not canceled the account. So I talked to a Manager, He said He would take the 365.00 off because I had well met my 1yr commitment and he sent out boxes to send all of the receivers back. Now 4 weeks later I am preparing to send all the receivers back and look on my account and there is a 525.00 balance (which 165 is for the 3 receivers) I call again and a girl starts to tell me that I did cancel early because when I received my replacement box that it started my commitment all over for 18 months. What kind of Bull is this.
She argued for 30 minutes with me and would not let me talk to a manager. She said this is stated in the fine print of the agreement (Bull). This is the craziest thing I have ever heard of, and something needs to be done about these people robbing the public. I see this is one of many complaints against Direct TV. Any Advice? Please Help.
0 comments