We had DirecTV installed and we received the TiVo recording device. The recording device was faulty and we had to return the TiVo to DirecTV (we had to pay shipping cost). The second TiVo also didn't work properly. We shipped the second TiVo back and received the third TiVo, only this time we have ...
I've been a customer for 10 years. I had a receiver replaced back in April 08 because the prior one was not working properly. When I called, the man told me they would send a newer one at no charge. At no time during the conversation did he say that by accepting this unit I agreed to a two year ...
Beware when signing up for Direct TV. I recently signed up for Direct TV. Two days later, I called to cancel because the service turned out to be inferior to my cable service. When I spoke to Direct TV, they informed me that service could only be cancelled within the first 24 hours. After that, I ...
I am having the same problem with Direct TV. I am trying to cancel my service and am getting the same $300 cancellation fee for the supposedly "2-year" agreement. When I contacted them to see what they could do to keep me as a customer, they said to check my email for promotions. However, ...
The trees in my area have grown and interfere with my signal. I called DTV to come out, was charged $49.95 and then had to wait 2 weeks for a service person to come to my home. He found a new location but needed a pole to mount the satellite, and his supervisor told him they would have a supervisor ...
Direct TV states that when your 2 year contract is over and you cancel your service, you get to keep the DVR. This is a blatant lie! At least 3 sales reps told me it was true, but when I cancelled my service they demanded the equipment back or I would be charged for it. They also state that the DVR ...