On or about July 29, I was contacted by a sales rep for DirecTV notifying me that my present equipment was out of date and would soon be unusable. I agreed to their suggested upgrade of HD receivers. Their first technical rep, from a contract firm from San Antonio, Mastec, arrived Aug 6, for which ...
We ordered Direct TV for our new home. They installed it on the date requested, and it worked for about a day, if that. Once it stopped working, we called customer service to have someone come out to fix it. Again we scheduled an appointment (several days later). A tech came and couldn't fix it (he ...
DirecTV charged my checking account twice, and I am now paying insufficient fund fees on that account. Although they acknowledge it was their mistake, they cannot replace that money for a week and a half. After a conversation with a customer service rep who could not speak English, I was finally ...
I have been a DirecTV customer for the past 4-5 years. I completed my initial 2-year commitment with them and was on a month-to-month basis. I moved to a new home earlier this year and decided to move DirecTV with me. I called DirecTV to arrange for a move, and they agreed to do it. I didn't know ...
I moved last year and called the number DirecTV provided to get the free move that they offer online and on TV. They sent a private contractor who charged me $40 to install and align the dish at my new residence. The company does not charge you themselves, but you do have to pay the private ...
Beginning April 4th, my account, which was previously a total choice plus package, was changed to the premier package. Neither my husband nor I made this change. During my most recent conversation with customer service (9/6/08), which I recorded for my records, the representative could not find any ...