Directv, without authorization, removed $443.19 from my checking account that I didn't owe, 3 months after I discontinued my service. When I called them, I was told that they could give me a $60.00 credit and that they didn't know why my service was not cut off on the date that I terminated it. ...
We have had nothing but a nightmare the last few months. We moved the 2nd week in July. We had had Directv for 13 months when we moved. At the end of July, I noticed that our credit card had been billed $12.49 three times. I asked my boyfriend if it was fees for moving. He then called and spoke to ...
On or about July 29, I was contacted by a sales rep for DirecTV notifying me that my present equipment was out of date and would soon be unusable. I agreed to their suggested upgrade of HD receivers. Their first technical rep, from a contract firm from San Antonio, Mastec, arrived Aug 6, for which ...
We ordered Direct TV for our new home. They installed it on the date requested, and it worked for about a day, if that. Once it stopped working, we called customer service to have someone come out to fix it. Again we scheduled an appointment (several days later). A tech came and couldn't fix it (he ...
DirecTV charged my checking account twice, and I am now paying insufficient fund fees on that account. Although they acknowledge it was their mistake, they cannot replace that money for a week and a half. After a conversation with a customer service rep who could not speak English, I was finally ...
I have been a DirecTV customer for the past 4-5 years. I completed my initial 2-year commitment with them and was on a month-to-month basis. I moved to a new home earlier this year and decided to move DirecTV with me. I called DirecTV to arrange for a move, and they agreed to do it. I didn't know ...