I have been dealing with a problem with DirecTV for 1 1/2 years now. Most recently I filed a complaint through the Better Business Bureau, and basically DirecTV has ignored their requests for resolution too. I am so frustrated with this company, and I want everyone to know to avoid it at all costs. ...
Here is the correspondence I have had with DirecTV over the past 2 days. Hello, DirecTV: I need some answers, please. I am totally amazed and disgusted with your customer service. Please forward this e-mail to a supervisor. Today I called DirecTV and spoke with Levi, one of your customer service ...
I signed up for DirecTV in May '08, responding to an ad and a discount listed on my area AAA membership site for an additional $10 per month, plus an upgrade to a second receiver for free. The billing has been incorrect since day one. I have called "Customer Disservice" 9 times. Each time ...
My DIRECTV system apparently was not set up properly. The installer promised that it would work fine, but it did not. It also seems DIRECTV has no channel for complaints. The only people I could reach were in what they call the 'Technical Dept,' and the word 'Technical' there is laughable. A first ...
For the last 18 months our satellite receivers have given us one problem after another, and every one of them, 100%, traces back to the receivers DirecTV designed in-house. We called customer service to complain once more. (We have been loyal customers, and for over ten years every payment was made ...
I recently called to cancel my service with Directv. I was told that a termination fee was to be paid immediately, along with any outstanding monies due. I was fine with that, except I requested a copy of the document with my signature showing that a termination fee would be due if I terminated my ...