I have filed a complaint with the Better Business Bureau - http://welcome. BBB.org/
In the last 3 years DirecTV has received over 20,000 complaints, and that counts only the people who bothered to complain. Think how many simply pay the bill! I urge everyone who has a problem with DirecTV to file a complaint with the BBB.
1. On 8-24-08 at 4:49 I phoned to cancel my service (the call lasted 5:57). The customer service person told me service would end at midnight on 8-24-08 and that boxes would be sent so I could return the receivers. Then I hung up.
On 9-4-08 I phoned DirecTV again. I had read horror stories online about the company's deceitful practices and wanted to be sure my service was really cancelled. It was not. A sales rep, id #34168, told me our line had been disconnected and the service was still active! That is nonsense. I had been given confirmation that it would be turned off, and as far as I was concerned that closed the matter.
To humor them, I went through their hoops and cancelled once more. Sherri, id #3500, confirmed it would be shut off at midnight on 9-4-08. Now I have a bill for $79, because they want to charge me for 9-1-08 through 9-4-08, even though I cancelled on Aug 24 and have been with another provider (ATT Uverse) since that date. I have phone records showing the days I called. Please do something about this deceitful company!!!
2. I bought 2 HD DVR receivers at Best Buy for $300 each, $600 in all. I figured buying would save me money compared with leasing, and I was wrong. I still paid a lease fee of $4.99 a month for each receiver. I never believed I was leasing the receivers from DirecTV, and nothing on the box says so. Besides, who in their right mind pays $180 a month for DirecTV (the football package and movie channels, I admit it) and then pays an additional $600 to lease equipment? Nobody would!
Okay, I have vented enough. I hope I have kept some other sucker from being drawn into the DirecTV scam.
0 comments