I went shopping one day and found that my bank account was overdrawn by several hundred dollars. I immediately called my bank to check my recent transactions and found out that DirecTV had charged my account $621.00. I spoke to a bank rep and explained that these were unauthorized charges and that ...
This has to be the worst customer service I've ever experienced. I couldn't even get through the installation process (which is probably a blessing). The installer showed up 7 hours after his expected time of arrival and had the wrong equipment listed on his work order. I made approximately 8-10 ...
In the last week of Oct 08, I requested an Internet, telephone and TV service bundle from Verizon. Verizon installed the phone and internet service. Verizon subcontracted my order for the TV service to DIRECTV. When I placed the order with the Verizon customer rep, I was not informed about a 2-year ...
Five separate technician visits later, my television still did not work properly. DirecTV then proposed sending out a sixth technician, and I flatly refused, because I was done sitting at home waiting for them to show up. Now the company is pursuing a $400 early termination fee from me, although it ...
I signed up for DirecTV in early September to take advantage of their 7500 miles offer for American Airlines. I did everything according to the letter of their rules. I waited 6 weeks after signing up to ask about the status of my miles. They said I didn't sign up properly, so I would not be ...
I was a DirecTV customer for five years. After months of problematic service, I called to cancel. They begged me not to and asked for one more chance to correct the situation. I reluctantly agreed, but told them this would be their final shot at keeping me. If their solution did not work, I would ...