I've been a new customer for 1 month. Over that time, I have, not exaggeration, spoken with them 10 times. I've had the wrong parts installed, installation issues (broken outlets), products added that I did not sign up for, service cancelled, fraud check, unbundled service (I had bought through ...
I had been using DIRECTV for a few years and I thought everything was fine. Admittedly, there were times when I was late making a payment, but they were always congenial. Then, last year, we left on an extended vacation to South America and I asked DIRECTV to put our service "on hold" ...
I also received an unauthorized charge to my account after cancelling service with DirecTV a few weeks ago. The charge was taken from my bank account the following week. This is ridiculous. I was with the company for a total of 3 years, so of course my contract was up. I had problem after problem, ...
Today I tried to end my Directv service, and they told me I am under contract. Roughly a year back, their DVR burned out, so I went to a store and bought a new one as a replacement. Now they claim I am leasing it and have another year left on a contract. I do not think so. I bought that DVR, and ...
I was looking for a better deal on satellite TV. DirecTV offered a good package and sent someone to install it. The following day I lost my job and needed to cancel. I phoned and spoke to a 'customer service specialist,' who told me I was well inside the 7 day cancellation window and that, as long ...
A couple of weeks ago I contacted Directv for satellite service, which I have never had with them before. Speaking with their agent, I was able to decide on the type of programming package I was getting. I provided my credit card after being advised of a $25.00 hold and a $99.00 charge for the ...