Direct TV automatically renewed the MLB baseball package for $220 for this year. Because I did not see the "warning" on my bill, they refuse to give me a credit. I called last month and was told by Customer Service that I would receive a full credit. She was overruled later by a ...
10/9/08 I talked to DirecTV regarding a credit of $29.65 due me and was told it would arrive in 6 to 8 weeks (by 12/2). 10/18/08 I called back and discussed an additional credit due me of $53.04 and was told it would arrive in 6 to 8 weeks (by 12/18). On 12/9/08 I called DirecTV and talked to ...
In July I called and cancelled my Directv services. I received a statement dated 08/29/08 showing a Credit Balance of -$78.44. After calling to request my refund, I received another statement in October, dated 09/29/08, showing Credit Balance -$30.49, with charges for 07/02 $3.99, 10/11 $10.99, ...
I have been a DirecTv customer since October. In March my TIVO DVR (which I was leasing) broke. I called them for a replacement. I was told that they didn't use the TIVO unit anymore and that they would send me their new replacement. I asked them what they wanted me to do with the broken unit and I ...
Some of you know that satellite TV requires a second cable jack in order to record with a DVR while watching another channel. Because of this, most satellite installations include running a wire from the dish to the house and a new hole drilled into the house to get the extra cable jack to the ...
I recently was notified in my DirecTV monthly statement that Live customer service availability has been reduced by 12 hours. The company provided the following notice: Beginning 4/12/08, customer service representatives for general care will be available 8am-8pm local time. For self-service, ...