The company needs to put customers' needs first rather than worrying about making extra money with all the unnecessary fees. If the company asks the customer to pay extra fees each month to cover the equipment, they obviously know the equipment is faulty. Otherwise, they would fix the equipment ...
Upon my order to upgrade to the digital service package of DirectTV, I have been exposed to a customer service nightmare! I was promised an installation date of February 19, and this came from a member of the management team. Not only was the installation never done on the scheduled date, but their ...
I have experienced multiple issues with Directv. Let me list just a few of the problems I have experienced with this company. This month (1/09) I called Directv to downgrade my service. I asked them to shut off one of my receivers upstairs. (The television broke upstairs.) They told me they would ...
I do not have a Direct TV account, but I was recently charged $850 for someone else's account! I am dealing with DirectTV for the first time and hate their customer service. All I get is a runaround. Their automated phone system is the worst I've ever encountered. If you do business with this ...
I signed up for satellite service, but they were not able to install due to the location of our home near a hill. I cancelled services and only received a partial refund. When we call, they state they can't find our account now. They still owe us $118.90 and we can't get through when we call. ...
I have been a good customer of Directv for 5 years, never a problem until we got HD and the new DVR in HD. For over 2 months we lost the signal approx. 2 times a week, and we could reset it with the reset button. On 15th Dec it went off and we could not get it back, so we called. The closest ...