After closing my account and returning my receivers in November, I was billed $9.99 for a pay-per-view from July. Customer Service explained that the movie was saved on the access card and they found it when I returned my equipment. There is no way I can research who ordered an adult movie from 18 months ago.
The "call back" feature didn't work. If it had, the item would have been billed the following month and I could have paid it or disputed it at that time. One and a half years later makes it impossible. I was unable to speak to a supervisor, and Directv refused to remove the item. There seems to be no other avenue to pursue correcting this. Directv is unavailable.
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