I was a loyal DirecTV customer for roughly six years, always on the premium package with an HD DVR and the rest. I had no complaints, apart from the fact that the technicians needed about four visits to set everything up properly. I originally switched to DirecTV because the local cable monopoly ...
When we signed up for Direct TV on Dec. 27, the installers had a contract that stated our term of service was for one year (12 months), which we signed. When I called to cancel service on 2-25, the customer rep for Direct TV informed me that we had signed up for an 18 month term of service and that ...
Directv uses unfair and highly deceptive sales practices. They had my wife and me on a one-year contract. My wife wanted to add a DVR receiver to record programs while asleep or away. We had planned on moving from Roanoke, Va., to Phoenix, Az., 9 months later, and I told her OK, as long as it did ...
I purchased Direct TV in March because we moved. My husband and I are huge NFL fans and we wanted the Sunday Ticket. Unfortunately, DirecTV is the only company that is contracted to offer it. For 2 1/2 years we have had nothing but trouble. They came to our house over 10 times because the service ...
I was told that the service installer would come Friday morning, so I called off work and lost a day's pay for... nothing. They never showed up. I received a phone call in the morning saying that they would be there in the afternoon... nope. I then received a phone call saying they would be there ...
My experience has been a nightmare. I have spent hours and hours on the phone, which has been an ongoing runaround. I've only been a customer for 1 week. My neck hurts from holding the phone for hours. I have a headache from repeating myself to a person in every department again and again. They ...