Directv has the most unethical, scam-like practices I have ever seen in my life! Being a constant researcher (I do this for fun), I reviewed Directv's policies.
First things first: I got Directv in July and was happy with their services. Now I am moving to college, where DTV isn't allowed, so I called to cancel my services. There was an early termination fee, as per the customer agreement, of 20/month of no service, which I already knew about because I read the contract.
But here's the kicker: if you fail the credit check and a deposit is required, in my case $200.00, they told me, contrary to their own agreement, that they basically have the right to steal my deposit and charge me a cancellation fee at the same time. This is extortion if I've ever seen it! The early termination fee is understandable, but not the thievery of my initial deposit!
Has anyone else had the same thing happen to them? If so, how can I pursue an amicable resolution? I don't want to take them to arbitration, but I will if I must. Oh, and the whole deposit thing can be found in section 7 (B) of their customer agreement, which they refuse to follow.
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