I have been a good customer of Directv for 5 years, never a problem until we got HD and the new DVR in HD. For over 2 months we lost the signal approx. 2 times a week, and we could reset it with the reset button. On 15th Dec it went off and we could not get it back, so we called. The closest appointment was the 19th. We got bumped by a machine, so I called and refused to be dumped. They came on the 19th and we thought everything was okay. On 14th Jan the same thing happened again. I called for an appointment, and there was no appointment until 21st Jan.
My husband and I think this is going to be an ongoing problem, as they do not seem to have their service perfected, and we would like to change companies. But they refuse to let us unless we pay $360.00 to break the contract for a service they are not giving us.
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