We had cancelled service with DirecTv the first week of September. We had prepaid for the Sunday ticket back in July but were told that if we cancelled before it started we could get all of our money back. So when we cancelled service we were owed the money for that, in addition to a pro-rated ...
I ordered a specific advertised package. They installed a different package and then refused to correct their mistake, saying that it was what I ordered. However, for an additional $199 they would "upgrade" me. I talked to seven different Directv representatives, and all were borderline ...
I arranged for Directv to establish service at my home. Service was installed on Friday afternoon, Jan 16. I called Sunday morning, Jan 18, to have the service canceled. I cannot afford it, and my wife cannot make heads or tails of the service. They informed me that the 24-hour grace period had ...
I only had Direct TV for about 3 to 4 months. We got the wrong box, then had to pay for the correct box. After paying for it, when they didn't find the box that their installer took with them, they tried to charge me another 400 on my bill. They had overcharges on my bill, and we could never catch ...
I have a son in the Army. When my son and daughter-in-law signed up for Direct TV while stationed at Fort Riley, Direct TV was asked if there would be any penalty to disconnect early due to orders to relocate. My daughter-in-law was told that as long as my son had orders to move, there would be no ...
Last March I upgraded my equipment to an HD receiver. The customer service representative only informed me of the service fee increase for HD feed, nothing else. When I went to cancel the service, I was only then informed that when I upgraded I agreed to a 2-year service extension. The early ...