This morning I logged into my desktop Virtual Account Number app and got the "Delivery Options" window. I called customer support and she said it's a new security feature. As she explained, before I can generate a virtual account number, I have to receive a phone call, copy down an ...
Citi bank opened an account for me and for a while it was fine. All my payments were made on time. I was laid off for a week and needed to get a cash advance, which according to them I could do. Then they denied my transaction. I even called them first and told them what I was doing, and they kept ...
I recently had an issue trying to authorize a transaction made with my debit card on Friday, June 21. I had to make 3 calls to Citi. The first call was to regular customer service and the other two to the debt escalation line. Call number 1 on June 21 ended with the customer service person saying ...
I paid off both the Citibank accounts I had online. One was no problem. On the other, I am being charged interest and late fees for not paying the interest on the account that was settled in full online. This is now the third month they are doing this, now up to $65.65, even though I called as soon ...
This is the worst bank ever. Do not do any business with Citi bank. When calling customer service, they route you to different representatives. After speaking to a couple of representatives on different days, they all confirmed the same information. Today, when I called, they said only their ...
I went into my local Citibank branch, where I have banked for over 3 years, to deposit a cashier's check, which is as good as cash. I requested that the funds be made available immediately, as I had to make a transfer to another Citibank account for some urgent reasons. First, the teller completely ...