Excessive wait for service. (55min.) Unprofessional rep, service dept, and manage ...
I had an appointment from 8-12 noon on Sunday, the Geek Squad didn't show up, when I called customer service they told me they were overbooked. No one called to inform me they wouldn't show up. Customer service said someone would be at between 3-4, no one came out. A tech called at 5pm, to ...
I had equipment installed by Geek Squad in April. I misplaced the bill and just found it. I call customer care. They refused to discuss the extremely high charges with me. Even though I found the items on line for less than third the price they charged. I am writing this in the hope of saving ...
I recently brought in my computer because it blue screened as I was told, I had to pay $199.99 for tech support, then had to send for 3 discs for $ 20.00. Then was told it had to have a new hard drive, costing another $59.80, When I got it home and hooked it all back up, I got Google homepage ...
I bought my dryer from BestBuy 4 yrs ago and it just stop working. Called of service appointment and I was given more than 10 days for Geek Squad (technician) to come. Service was done but 2 days later same problems occurred. I called appliance repair specialists again (2nd service call) and was ...
I had an iPhone 3GS which had battery problems. Since I have the black-tie service, I brought it back to Best Buy Geek Squad. There are several problems: 1) the loaner phone is terrible and a cheap model. Since I use the smartphone for my business, I need the "memo" function constantly. I ...