My sister asked me to look at her daughters Gateway laptop and I determined that the hard-drive was dead. My sister purchased the extended warranty at Best Buy so I brought the laptop back to Best Buy and the Geek Squad sent it out for warranty repair. The nightmare begins! Let it be known that ...
Funny how there is a lady who had the exact problem with BB/Geek Squad. AND, BB/Geek Squad quoted the same paragraphs of the complaint to me. PROBLEM is they do not quote the other parts of the agreement that are conflicting and do not benefit BB or Geek Squad. I had brought in my lap top because ...
I called Best Buy @ 888-237-8289 on December 12 to schedule service on a washing machine in the week prior to Christmas and was scheduled for service Thursday, December18. The technician determined that he needed to order some parts to make the repair. He informed my mother who was there that he ...
In March of this year I took my HP laptop to Best Buy because I could not get on the internet. All other systems on the system were working fine. The next day I got an email saying the hard drive was bad so I went back to the store. The young guy at the desk told me if I would bring them my receipt ...
11/12/08 the Geek Squad came out to fix my computer because I could not sign in or anything! So the "tech" tells me that he had to completely strip it. The cost to me $299. I guess that's what he did because it seemed to work slightly for a few days but nothing like it did before. Then it ...
We had purchased a 50in Plasma television which was to be delivered and set-up by the Geek Squad. Although they were prompt in calling our home to arrange the date, they never showed.in calling them during the afternoon time slot that was supposed to be the delivery time, the account was noted ...