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Waste Management Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS174on USAComplaints · none in last 3 yrs · latest 2016
WEBSITEwm.com
HEADQUARTERSHouston, TX
PROFILE CHECKED2026-11-06
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 174 historical complaints about Waste Management, published between 2003 and 2016. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Service cut off after paid bill and slow refund of prepayment
- Driver spills trash and pushes it behind enclosure fence
- Certified mail requirement made me miss 90 day cancellation window
- Admin fee for paper invoices despite electronic billing
- Contract rate higher than signed plus container and environment fees
- Garbage not completely picked up & trash cans ($25) crushed repeatedly
- Full garbage can left and live chat unanswered
- Foam topper left in can and refusal to reach in
- Charged for recycling drop-off and pushed to rent recycling dumpster
- Garbage containers promised daily but never delivered to tenants
- Poor Customer Service and drivers that lie
- Garbage truck driver threw can lid and hit my truck
- Dumpster and pickup commitments missed after eight calls
- Missed pickups and $25 fee for special trip
- No battery disposal option and fee for mail-in container
- Pickup refused over $13 past due and other service problems
- Bin rarely picked up on schedule but always billed
- Advice to demand rate rollback as rates and fees rise again
- Trash refused because 44 gallon can lacks approved size
- Customer defends company and urges readers to read contracts