On Friday, September 2nd I called Waste Management of Alameda County, in the City Of Oakland California, to start garbage service for a duplex I had just purchased. The account was opened and the garbage containers were supposed to be delivered to my tenants on Monday morning Sept 5, (garbage pick up day) When Monday came and no containers were delivered, I called and was assured that on on Tueday Sept 6 I would get the garbage containers. When no containers arrived on Tuesday I called again and was told that for sure on Wednesday they would be delivered. When Wednesday came and no containers arrived I called and spoke to supervisor Carla who assured that the following day Thursday I would get the garbage containers. When Thursday came and no containers were delivered I spoke to Supervisor Trina and her supervisor Amy, who said that route supervisor was out delivering the containers and that my address was on the route. Today is Friday and I still dont have trash containers for my tenants. They moved in on the 1st have paid their rent and I cannot furnish a garbage container for them even though I opened the account on time. I have tried to complain to the WM's Home Office in Houston Texas, I have tried to put a complaint in the City of Oakland, who is really at fault because they have created a monopoly in the city and there is no other company to go to.in the internet I have read all the horror stories related to this company and feel blessed that my story is not as bad as theirs. What can you do for me?
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