Independent profile. Not owned, sponsored or endorsed by Waste Management.
Waste Management Reviews, Complaints & Contacts
← Back to the full Waste Management profile
REVIEWS & COMPLAINTS174on USAComplaints · none in last 3 yrs · latest 2016
WEBSITEwm.com
HEADQUARTERSHouston, TX
PROFILE CHECKED2026-11-06
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 174 historical complaints about Waste Management, published between 2003 and 2016. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Still billed quarterly a year after closing account
- Payment confirmed yet billed two months upfront and pickup refused
- Trash left around bin and not collected at apartments
- Entire trash can thrown into compactor by crew
- Promised same-day pickup of Trex boards never happened
- Dumpster delivered three days late for rental
- Special cleanup day debris refused over improper bundling
- Three-year contract auto-renews unless written notice is given
- Undisclosed fees added to new account
- Contract Renewed Without Proper Signature and Rates Raised
- Green Bin Not Picked Up for Two Weeks Over Sticks
- Contract Auto-Renews Unless Notice Sent 90 to 120 Days Ahead
- Extra Trash Can Charged for Years, Refund Limited to 12 Months
- Rolling Contract Requires 90-Day Notice and Heavy Cancellation Fees
- Residential Pickups Cut to Twice Monthly Without Notice or Price Cut
- Trash Picked Up Irregularly Despite Five Complaint Calls
- Poor Service and Billing Problems From Pleasant Hill to San Ramon
- Collection Calls for Dumpster Bills Already Paid in Advance
- Service Agreement Auto-Renews for 36 Months, Customer Warns
- Payment Calls Before Bill Arrived for Elderly Customer