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Waste Management Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS174on USAComplaints · none in last 3 yrs · latest 2016
WEBSITEwm.com
HEADQUARTERSHouston, TX
PROFILE CHECKED2026-11-06
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 174 historical complaints about Waste Management, published between 2003 and 2016. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Do not sign contract - read fine print
- Frequent price hikes and fuel surcharges beyond contract terms
- Three-year contract auto-renews and deceptive fine print
- Notice of lien on my property over mistaken account identity
- $25 resume services fee charged though service never stopped
- Fees rose above neighbors' rates before cancelling service
- Extra pickup charged but refused to discuss without name on account
- Ten calls to cancel and dumpsters never picked up
- Harassed and disbelieved when cancelling dumpster service
- Mystery $18.48 charge billed twice and must be paid first
- Contract auto-renewed for three years after missed cancellation window
- Company disputes cancellation of service agreement and 90 day notice
- Truck ran over water meter and supervisor never showed
- Garbage left uncollected at curb while other side was picked up
- Billed quarterly for old address after notice of move
- Truck driver dug hole in landscaping and no one responds
- Long hold times and $25 fee for containers not picked up
- Fee rose from $73 to $95 then suspension notice received
- Rates doubled and cancellation charges topped $1200
- Trash not collected after repeated calls and promised supervisor callback