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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Prepaid Balance of $52.22 Unusable and Refund Refused
- Frustration With Customer Service Staff, Management and Equipment
- Roaming Charges Abroad Allegedly From Phone Updating, $5 Per GB
- Months and Many Clerks Needed to Get Refunds From Two Carriers
- Returned Phone by FedEx but Still Charged, Told Not to Call Back
- Charged $137 Labor Fee After Months of Static Calls and Missed Calls
- Replacement Phones Billed, Service Cut Off Despite Payment Arrangement
- Replacement Phone Return Refused After 15 Days by Store Manager
- Found Open Verizon Account I Never Applied For While Refinancing Car
- Router Interfered With Home Alarm and Car Wash Equipment
- Plan Change Request Not Honored, Bill of $600
- Phone Line Never Fixed After Five Appointments, $244 Final Bill
- Texting Overage and Roaming Charges After Not Told of Unlimited Option
- Accidentally Paid $14,429 Instead of $144.29, Refund Check Delayed
- Charged $30 to Ship a Replacement Phone Battery
- FIOS Promised Local Channels and Recording Features It Could Not Deliver
- No Reception at Home, Asked to Pay for Network Extender
- Unfixed Phone Problem and Billing for Fax Line I Did Not Have
- No Dial Tone and Technician Never Showed Up All Day
- Worst Customer Experience, Live Chat Transcript Linked