Verizon FIOS representatives have consistantly lied to us regarding services they are capable of performing. Be advised they cannot do what they say they can and will lie to you to get the multi year contract signed. THEN IT WILL BE TOO LATE.
We were told we would have the lower (local) channels on cable without a set top box on additional TV's throughout our home. They lied we no longer have those channels like we had with our prior service and were told we would need to install an external antennae or get a set top box even for local stations..
We were told and given literature regarding the channels we could expect to receive. They lied as many of those channels were replaced in weeks with Spanish speaking channels, or pre-recorded high school football games from several months ago. No offense but I live in the United States of America and I do not want to learn Spanish what is the matter with English speaking programs.
We were told we could use our own recording devices for the programs we wanted to watch at a later time. They lied as you can only record on the channel you are currently watching so if I am watching The Late Show on Channel 8 I cannot record another program on Channel 12 at the same time, I will only be recording The Late Show..
The installer even tried to disconnect cables that I had installed when our home was built for TV and Internet service..
We will be leaving Verizon as soon as our contract is up... A very dishonest company all around, please be careful..
Ray
Lewisville, Texas
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