Independent profile — not affiliated with Verizon
Verizon Reviews & Complaints
← Back to the full Verizon profile
REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Poor FIOS Customer Service, Phone Menus and Slow Gift Card Reward
- Bill Higher Than Promised Deal, Then Collection Threats
- Did not fulfill discounts offered/promised
- Loyal FIOS Customer Denied New-Customer Triple Play Price
- Request to Contact Customer Service About Billing and Product Complaint
- Late Fee and Wrong County Tax After Auto Pay Missed
- Constant Internet-Dropping, Crappy Customer Service, Failure To Resolve Connection Issues
- Charged for Cell Phone Charger Never Sent, Seller Does Not Answer Emails
- $4,786 Hotspot Overage After Being Told Usage Was Fine in Italy
- Texts Say $500 then $1100 Owed After Phone Left Untouched on Cruise
- Regulatory Charge Increase and Refusal to Waive Early Termination Fee
- Unrequested Upgrade Added Package Instead of Lowering Bill
- Installation Date Mishandled, Home Phone and Alarm Line Cut Off Early
- Holsters and Car Charger Ordered, Order Stuck in Processing, No Reply
- Cannot Upgrade to iPhone Until April, Plans to Switch to AT&T
- Final Bills Keep Arriving After Cancelling Service
- Collection Over Daughter's Phone Account I Never Signed For
- Missed Installation Appointments, Long Holds and Bill Far Above Promised Price
- Account Suspended After Phone Switch Created New Account Number
- Bill Kept Rising After Adding Second Line, Early Termination Fees and Collections