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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Scheduled pickups missed while drop box packages collected hours early
- Driver signed for package himself, left outside apartment door
- New policy demands photo ID or Social Security card to ship packages
- Clerk demanded government ID or Social Security number to return pillow
- Required social security and driver license numbers to mail packages
- Prepaid shipment to Metairie returned after assurance zip code was deliverable
- Pulse oximeter delivered to wrong address, no resolution after nine days
- Speakers Wrecked in Move to Ohio, $500 Reimbursement Refused
- Two plasma TVs arrived broken, insurance claim refused
- Claim denied for insufficient packaging on one of two identically packed cartons
- Chrome Porsche rims scratched in shipping, receipt demanded for $1,200 claim
- Next Day Delivery by 10:30 AM package arrived late afternoon
- Damaged motorcycle saddle pickup lost, wrong saddle sent months later
- Four of five packages mishandled, pickup instructions ignored
- Laptop missing from box shipped to daughter, $1500 claim denied
- Van doors damaged in shipping, promised refund never received in two years
- Next-day plow shipment arrived six days late, freight charge not adjusted
- Senior portraits released to another woman paying the COD
- Airsoft rifle smashed in shipping, claim denied for insufficient packaging
- Billed for shipment of tires because I put the label on