A package of Senior portraits was shipped to my address with my son'name on them. They had a deposit of $100.00 paid on the pictures leaving a balance of $135.00 remaining. The pictures were released to a woman because she paid for the COD and she could identify the package. Neither I or my son gave her permission to pick the pictures up or see about the pictures. And to make matters worst, this woman was given the information by an employee whom worked there that the pictures were there. According to UPS they have nothing to do with the issue. I feel as a consumer if I have something adressed to my home it should not be released to anyone unless that person can provide the ticket for delivery or have written or verbal permission from me verified by the personnel at UPS. If this person can not provide this information, then nothing should be released to them. One added thing this package was adressed to my under-age son who is 17 years old and he lives in my home. To whom I have sole custody and there is no visitation to the non-custodial parent. The rights of my son and I as consumers were thrown to the side for the sake of the almighty dollar. UPS didn't want to make any
resolutions to this problem. But, felt that I should re-order the pictures and pay again to have them delivered. I say NO! You had in your possesion my property and handed it away just because someone wanted it that is a "BIG MISTAKE" on your part.
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