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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,862on USAComplaints · 1 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,862 complaints on USAComplaints, including 1 published in the last three years.
- Service shut off after on-time payment, store blamed service department
- Dealer Changed Rate Plan Without Account Holder's Authorization
- Double Billing After Wrong Plan Activated and Service Disconnected
- Fourth Line Quoted Without Deposit, Then $250 Deposit Demanded
- Defective Texting Phone, Used Replacement and Refund Refused
- Crosstalk and Dropped Calls With Conflicting Advice on Phone Exchange
- Second contract created for replacement phone, $211 foreign call charge
- Contract Terms Ignored and Another Customer's Balance Billed
- Overbilling and Threats to Disconnect Unless Paid in Advance
- Text Message Overage, Jamster Charges and AOL Billing Errors
- No Written Service Agreement Provided With New Phone
- Warranty Replacement Refused While Billed for Unusable Service
- Dropped Calls and Weak Signal Throughout Year-Long Contract
- Rebate Denied Because Original Form Allegedly Never Received
- Collection Calls Seven Years After Disputed Wireless Bill
- Phone Ordered in Complainant's Name Online, Billed $651
- Billed for 600 Picture Messages Never Sent or Received
- Poor Service, Rude Store Staff and Request to Cancel Without Penalty
- Forced Into New Contract After Defective Phones, Then Cancellation Fees
- Defective Phone Sold at Walmart and Store Refuses to Help