My husband and I have recently HAD ENOUGH of the lack
of service with our new T-mobile phones.
We have had poor service since the beginning of our purchase. My phone wasn't so bad in the beginning but he was rarely able to either make or receive a call.
Realizing it wasn't the bad weather... We tried going to the store where we purchased the phones... We tried going through customer service on the phone... Several times taking there suggestions to remedy our phone dilemma. They sent out another phone to fix the problem... It didn't.
Well in the mean time, what little service I had on my phone was only becoming more limited... I was losing work because of it... We tried several more times to remedy the problem with customer service... We either want the service we signed up for or cancel the service (with-out penalty)
We should not have to pay for a service we did not receive...!!! When we called customer service they transfered us to up to four different representatives and one even hung up on me!!! We were not rood... We didn't yell at anyone... We just wanted our phones to work!
We shouldn't be required to pay for something and then be penalised for T-moble service we didn't get!
Most recently I went into the store where the service was purchased and the lady was rood and basically called me a liar when I described the service we had received. (or rather the lack of service) When I finally left my two phones with her and walked out, I was very upset... Still am.
We just want what we paid for... No more no less. At
this point, it seems to be time for a law suit... And
we recommend to everyone Not to purchase T-Mobile!!!
T-mobile hasn't honored their end of the contract.
We are very disapointed not only with the poor service but also the response of the T-mobile representatives and policies.
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