My complaint stems from a T-Mobile Cellular Phone Account I have.
I have been on a T-Mobile Customer since November 16. I started out on a 1000 anytime minutes plan. I called into T-Mobile Customer Care on May 09. I intended to revise my plan.
However, when i provide my own personal info including the social security number and password, i find much to my surprise that someone by the name of Danny, a T-Mobile authorized dealer with office located on 112 Battlefield Station Dr in Ft. Oglethorpe, GA, with a phone number (706) 858-3711 called into T-Mobile Customer Care as a Dealer on April 13 requesting information about my account. Danny, being a T-Mobile Dealer was able to have access to my account by simply providing his own ID to T-Mobile as a dealer. (In talks with Customer Care by me I was informed that he had provided his own T-Mobile Dealership as his own ID and had no reason to verify any of my account information). This way he was able to access my account and change my rate plan from a 1600 minutes anytime plan to a 500 minutes anytime plan, ALL THIS WITHOUT ANY KIND OF WRITTEN AUTHORIZATION FROM ME THE ACCOUNT HOLDER.
I am a resident of Houston, TX and my account was opened directly with T-Mobile on or around November 16. I am completely unaware of Danny a T-Mobile Dealer in Fort Oglethorpe, GA. Having lived in Houston, TX, I would under no circumstances be able to authorize Danny having a office in Fort Oglethorpe, GA to change my plan. (i can verify that i am the sole person with account authority on my T-Mobile Account). Not even via Phone Call directly. I would have absolutely no reason to contact Danny in Ft. Oglethorpe, GA to request any changes on my account. I would directly do that with T-Mobile Customer Care.
I am very disappointed in the way the security and verification of accounts are handled for existing T-Mobile customers. FCC and other governmental agencies should pursue this matter diligently and vigorously and put the system of verifying account information without any favoritism for their very own T-Mobile dealers. It goes without saying that my privacy of account information has been violated and if i do not hear back from T-Mobile regarding this matter than i will be looking to pursue legal action against parties involved in this violation.
The change of plan without my consent and authorization has resulted in me getting overage on my most recent T-Mobile Bill. This has resulted in my plan exceeding all allowed minutes and most importantly it has a created a lot of pain and suffering, frustations for me. The change of plan has also resulted in a contract extension of my scheduled 1 year contract expiring on November 15 to a new contract expiring on April 13.
I would very much like for either T-Mobile or the FCC to investigate further and provide me with my written consent or authorization to verify that i authorized such a change of plan.
I would like T-Mobile to provide me with restitution and a fair compensation.
I will be more than willing to provide relevant information to T-Mobile or FCC upon request. My name is Kunal, I live in Houston, TX my mailing address is POBOX 572882, Houston, TX 77257-2882.
FCC must In its investigation of this matter should FCC find serious violations then FCC needs to punish T-Mobile for security violation with fines and or whatever the law allows for violating Privacy Act.
If there is any help i can provide in further investigating this issue, please do not hesitate to call me.
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