I just started with a brand new tmobile service and telephone. When I received it, I noticed that there wasn't a service agreement stating what day my service starts, when the contract is over, how much I'm paying and what me service entails.
I called customer service and was told that they "don't do that". I was also told to go to the nearest tmobile store (Which is an inconvience), and to be up a user agreement, but it wouldn't be personnalized to my specific contract.
I think this is unacceptable! If myself and the company ever have a disagreement over something, I don't have a refrence to fall back on.
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