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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,862on USAComplaints · 1 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,862 complaints on USAComplaints, including 1 published in the last three years.
- Contract Renewed Without Authorization and $400 Cancellation Fees
- Plan Change Lacked Mobile-to-Mobile Minutes and $750 Cancellation Bill
- Defective Phone Returned at Own Cost and Service Cut Off
- Social Security Number Demanded for Prepaid Refill, Unauthorized Charges
- Representative Demanded Full Social Security Number at Recharge Center
- Service Halted Without Notice After Payments Were Received
- Promised Extra Minutes Never Applied Despite Store Manager's Fix
- Overdraft Fees After Billing Error and Callbacks Never Made
- $75 Deposit Not Refunded After Company Called It a Setup Fee
- Multi-line plan requires card billed five days before due date
- Unexplained $32 Charge Then $447 Bill for Unreturned Phone
- Mobile-to-Mobile Calls Billed as Minutes and Supervisor Was Rude
- Verbal Contract Claimed After Phone Purchase, $230 Fee Billed
- Returned Phone Disputed and $200 Restocking Fee Charged
- Collection Bill for $325 With No Records of the Charge
- Rebate Denied Over Undisclosed Rate Plan Minimum
- Phone Returns Disputed and $600 Billed After Poor Service at Base
- Phone Purchase Counted Against Spending Limit and Service Cut Off
- Spending Limit Suspension While Spouse's Account Was Converted
- Repeated Defective Replacement Phones and Persistent Dropped Calls