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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Monthly Bill Far Above Quoted Plan Price Due to Added Fees
- Billed $325 for Replacement Phone Said Never Returned
- Promised $100 Billing Credit Never Applied After Five Months
- Promised Bluetooth Rebate Forms Missing From Accessory Order
- $50 Phone Rebate Refused for Reasons Never Disclosed
- Phone Cuts Off or Goes Dead During Calls
- Rebates Denied After Non-Existent Mailing Address Blocked Statements
- Promised Rebate and Credit Never Received, Early Termination Fee Charged
- Charged for Data Service That Never Worked, No Credit on Cancellation
- $100 Mail-In Rebate Denied Despite USPS Delivery Confirmation
- Long-Time Customers Could Not Keep Old Numbers With New Phone Deal
- Phone Number Is Long Distance From Home, Complaint Went Unanswered
- Rude Store Associate Denied Phone Insurance Coverage
- No Signal at New Home, Then Collectors Pursued Early Termination Fees
- Free Phone Never Delivered and Emails to Seller Ignored
- Collection Agency Billed $1034.47 for Closed Account With No Invoices
- Termination Fee Charged After Phone Replacement Moved to New Account
- Prepaid Phone Deactivated as Stolen After Minutes Were Purchased
- Disputed $400 Early Termination Fee Over Alleged Verbal Renewal
- Billed After Written Cancellation Request Plus $200 Termination Fee