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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Replacement Phone Fee Charged and Service Suspended Without Disclosed Terms
- Monthly Bills Over $1200 With No Explanation of Charges
- Free Upgrade Credit Later Billed Back, Over $600 Charged
- Phone Malfunctions After Ringtone Download, Then Charges and Blacklist Claim
- Poor Coverage, Smart Access Shutoff and $200 Termination Fee
- Early Termination Fee Charged After Contract Had Ended
- Misdelivered Phones, Hidden Direct Call Feature and No Signal
- Supervisor Hung Up When Customer Reported No Signal
- Shut Off After Roaming Charges Despite Payment Arrangement
- No Coverage Despite Tower and Roaming Promises
- Billed for Unrequested Text Messages Including Password Message
- Overcharged for Unlocked Phone at Mall Kiosk
- Service Terminated for Unexplained Suspicious Payment
- Warranty Refused After Phone Model Was Discontinued
- Extremely inefficient customer support ripoff
- Kiosk Staff Misrepresented Data Transfer to New Handset
- Charged for Water Damage on Replacement Phone and Service Shut Off
- Out-of-Area Phone Numbers Cost Business Customers, Credit Never Applied
- No Signal in Apartment and Disconnect Fee Dispute
- Warranty Denied Before Phone Was Returned and Service Suspended