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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Security Deposit Later Called a Fee on Smart Access Plan
- Refused Payment Plan on Second Phone After Ending Family Plan
- Charged $410 Restocking Fee for Broken Phone Returned by Mail
- Unknown Bad Payments on Account, Then Sent to Collections
- Rebates Refused on Two Phones Bought From Authorized Dealer
- Billed for 1000-Minute Plan After Signing One Page of Three
- Charged $400 Early Termination Fees After Verifying Contract End Date
- Stranger Charged Her Phone to My Bank Account Repeatedly
- Plan Change Billed Retroactively for 26 Days Before It Took Effect
- $200 Contract Fee Added After Being Told Service Was Month to Month
- $50 Rebate Denied Because Phone Was Used on Another Line
- Hours on Phone Failed to Add a Line, Then Termination Fee
- Callers From Other Carriers Get Out-of-Service Message for Business Line
- Store Refused to Exchange Phone That Stopped Working a Day After Purchase
- Charged for Calls Made While Phone Was Dead After Hurricane
- Undisclosed $249.99 Hold Placed on Debit Card During Credit Check
- $30 Rebate Denied After Original Barcodes Were Submitted
- Entire Bill Charged by Autopay Despite Payment Plan Arrangement
- Charged $107.50 Liquid Damage Fee on Returned Replacement Phone
- Charged After Cancellation, Including Reactivation Fee and Extra Month